Support
We’re happy to help you get Vikneo running.
Need a hand? Email ask@inweb.ua and we’ll get back to you. Please include your macOS version and, for upload issues, the error shown in the History window.
Getting started
- Vikneo lives in the menu bar. Click the icon to capture, record, or open Settings.
- On your first capture, macOS asks for Screen & System Audio Recording permission. Grant it, then quit and reopen Vikneo.
- Open Settings to choose local storage, Vikneo Cloud, or your own server and configure shortcuts.
Default shortcuts
- Area capture — ⌘⇧8
- Full-screen capture — ⌘⇧7
- Copy text (OCR) — ⌘⇧1
- Start / stop area recording — ⌘⇧9
Available shortcuts can be changed in Settings.
Setting up uploads
In Settings, first choose where captures should go:
- Local only — keep the capture on your Mac and copy its path.
- Vikneo Cloud — sign in with your email to upload and receive a shareable link.
- Own server — choose a protocol and enter the server details below.
- Protocol — Direct build supports FTP, FTPS (implicit TLS, port 990), and SFTP. Mac App Store build supports FTPS (implicit TLS, port 990) and SFTP, but not plain FTP. If you need explicit FTPS, use SFTP.
- Host, Port, Username, Password — for your server. The password is saved securely in the macOS Keychain.
- Upload path — the folder on the server where files are written.
- Base URL — the public web address that maps to that folder, used to build the link copied to your clipboard.
Common questions
Capture doesn’t work
Open System Settings → Privacy & Security → Screen & System Audio Recording, enable Vikneo, then quit and reopen the app.
An upload failed
Open History from the menu bar to see the exact error and retry the upload. Double-check the host, port, credentials, and upload path.
Does Vikneo record audio?
Only if you turn it on. In Settings → Recording you can enable system sound and microphone for MOV recordings; both are off by default, and GIFs never carry audio. The microphone permission is requested the first time you use it.
Where are my files stored?
Always locally on your Mac. Depending on the destination you choose, a copy may also be stored in Vikneo Cloud or on your own server. See the privacy policy.
Contact
Email ask@inweb.ua for help, bug reports, or feature requests.